Shipping policy

Shipping Policy — Armed Games

1. Processing Time

Orders are typically processed and dispatched within 1-3 business days of purchase. During peak periods (e.g., holidays, launch week), processing may take slightly longer — we'll note this on the Site if it applies.

You'll receive a confirmation email once your order has shipped, including tracking information where available.

2. Shipping Destinations

We currently ship to:

  • Estonia
  • Neighboring countries of Estonia (except Russia). This concludes with Latvia, Finland, Lithuania.

3. Shipping Costs and Delivery Times

Destination Estimated Delivery Cost
Estonia 1-3 business days Depending on courier
Neighboring countries 2-5 business days Depending on courier

Delivery times are estimates provided by our shipping carrier(s) and are not guaranteed. Delays can occur due to customs processing, weather, or carrier issues outside our control.

4. Carriers

We ship using Omniva / DPD / Itella SmartPost / other carrier. Tracking numbers are provided by email once your order ships.

5. Customs, Duties, and Taxes

  • For orders shipped within the EU, prices at checkout include applicable VAT.

6. Order Tracking

Once your order ships, you'll receive a tracking link by email. If tracking shows no movement for 5 days, or you haven't received your order within the estimated window, contact us at sebastian@armedgames.com and we'll look into it with the carrier.

7. Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders that fail to arrive due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after ordering, contact us immediately at sebastian@armedgames.com — we'll do our best to correct it before dispatch, but can't guarantee changes once an order has shipped.

8. Lost or Damaged Packages

If your order arrives damaged, or doesn't arrive at all within the estimated delivery window:

  • Contact us with your order number (and photos, if damaged).
  • We'll work with the carrier to investigate and arrange a replacement or refund as appropriate — see our Return & Refund Policy for details.

9. Contact Us

Questions about shipping can be sent to:

Armed Games Email: sebastian@armedgames.com