Shipping policy
Shipping Policy — Armed Games
1. Processing Time
Orders are typically processed and dispatched within 1-3 business days of purchase. During peak periods (e.g., holidays, launch week), processing may take slightly longer — we'll note this on the Site if it applies.
You'll receive a confirmation email once your order has shipped, including tracking information where available.
2. Shipping Destinations
We currently ship to:
- Estonia
- Neighboring countries of Estonia (except Russia). This concludes with Latvia, Finland, Lithuania.
3. Shipping Costs and Delivery Times
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Estonia | 1-3 business days | Depending on courier |
| Neighboring countries | 2-5 business days | Depending on courier |
Delivery times are estimates provided by our shipping carrier(s) and are not guaranteed. Delays can occur due to customs processing, weather, or carrier issues outside our control.
4. Carriers
We ship using Omniva / DPD / Itella SmartPost / other carrier. Tracking numbers are provided by email once your order ships.
5. Customs, Duties, and Taxes
- For orders shipped within the EU, prices at checkout include applicable VAT.
6. Order Tracking
Once your order ships, you'll receive a tracking link by email. If tracking shows no movement for 5 days, or you haven't received your order within the estimated window, contact us at sebastian@armedgames.com and we'll look into it with the carrier.
7. Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for orders that fail to arrive due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after ordering, contact us immediately at sebastian@armedgames.com — we'll do our best to correct it before dispatch, but can't guarantee changes once an order has shipped.
8. Lost or Damaged Packages
If your order arrives damaged, or doesn't arrive at all within the estimated delivery window:
- Contact us with your order number (and photos, if damaged).
- We'll work with the carrier to investigate and arrange a replacement or refund as appropriate — see our Return & Refund Policy for details.
9. Contact Us
Questions about shipping can be sent to:
Armed Games Email: sebastian@armedgames.com